Frequently Asked Questions
Everything you need to know about bringing quality home.
What is the standard shipping time for furniture?
Most of our home goods and furniture items are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days for delivery.
Do you offer white-glove delivery services?
Yes, for larger furniture pieces, we offer a white-glove delivery option at checkout which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture or final sale items are not eligible for returns.
Are Super Arbor products covered by a warranty?
All our core furniture collections come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for your home upgrades.